Incident Response Retainer
The Worst Time to Find an Incident Response Team Is During the Incident
When ransomware hits, every hour spent finding a responder, negotiating a contract, and explaining your environment from scratch is an hour of downtime and lost revenue.
An Incident Response Retainer puts a scoped team, a tested plan, and a direct line on file before anything happens — so response starts in minutes, not days.
Incident Response Retainer
The Worst Time to Find an Incident Response Team Is During the Incident
When ransomware hits, every hour spent finding a responder, negotiating a contract, and explaining your environment from scratch is an hour of downtime and lost revenue.
An Incident Response Retainer puts a scoped team, a tested plan, and a direct line on file before anything happens — so response starts in minutes, not days.
// THE PROBLEM:
No Plan Means No Speed When It Matters Most
Canadian breach costs average roughly CA$6.98M, and ransomware is present in nearly half of confirmed breaches — disproportionately hitting smaller businesses that assumed they were too small to be a target.
Without a retainer in place, a business under active attack has to simultaneously fight the incident and find, vet, and onboard a response provider — the single worst moment to be doing vendor selection. Businesses that rely on reactive, break/fix-style support face the same pattern during an incident: unpredictable availability and no pre-existing knowledge of the environment, right when speed matters most.
// THE PROBLEM:
No Plan Means No Speed When It Matters Most
Canadian breach costs average roughly CA$6.98M, and ransomware is present in nearly half of confirmed breaches — disproportionately hitting smaller businesses that assumed they were too small to be a target.
Without a retainer in place, a business under active attack has to simultaneously fight the incident and find, vet, and onboard a response provider — the single worst moment to be doing vendor selection.
Businesses that rely on reactive, break/fix-style support face the same pattern during an incident: unpredictable availability and no pre-existing knowledge of the environment, right when speed matters most.
Pre-Built Response Plan
A written, tested incident response plan specific to your environment — not a generic template pulled off the shelf.
Pre-Negotiated Scope & SLA
Scope, roles, and response commitments agreed in advance, so there’s no contract negotiation happening mid-breach.
Priority Response Access
Direct incident hotline and defined response commitment, so the call gets answered and action starts immediately.
Familiarity With Your Environment
Delvetek already has visibility into your systems, backups, and configuration — no lost time re-learning your environment during a crisis.
Post-Incident Reporting
A structured post-incident report covering root cause, remediation, and what changes prevent a repeat — the documentation insurers and legal counsel require.
Annual Plan Review & Tabletop Exercise
The response plan reviewed and updated as your environment changes, so it never goes stale.
// WHAT'S INCLUDED
Pre-Built Response Plan
A written, tested incident response plan specific to your environment — not a generic template pulled off the shelf.
Pre-Negotiated Scope & SLA
Scope, roles, and response commitments agreed in advance, so there’s no contract negotiation happening mid-breach.
Priority Response Access
Direct incident hotline and defined response commitment, so the call gets answered and action starts immediately.
Familiarity With Your Environment
Delvetek already has visibility into your systems, backups, and configuration — no lost time re-learning your environment during a crisis.
Post-Incident Reporting
A structured post-incident report covering root cause, remediation, and what changes prevent a repeat — the documentation insurers and legal counsel require.
Annual Plan Review & Tabletop Exercise
The response plan reviewed and updated as your environment changes, so it never goes stale.
// Why This Is Different
A retainer isn’t an insurance policy you hope to never use — it’s a pre-scoped relationship that removes every delay a business normally hits during a real incident: vendor selection, contract negotiation, and a responder learning your environment from zero. Delvetek already has that context because the retainer is built on top of the same environment we monitor and manage day to day.
// Why This Is Different
A retainer isn’t an insurance policy you hope to never use — it’s a pre-scoped relationship that removes every delay a business normally hits during a real incident: vendor selection, contract negotiation, and a responder learning your environment from zero.
Delvetek already has that context because the retainer is built on top of the same environment we monitor and manage day to day.
Trusted by
Trusted by
// OBJECTIONS ADDRESSED:
“We’ll figure it out if something happens.”
That’s the exact scramble a retainer is built to prevent — the plan, team, and access are already in place before anything goes wrong.
“Isn’t this the same as our cyber insurance?”
Insurance pays for damage after the fact. A retainer determines how fast the damage stops and how much of it there is in the first place.
“We’re paying for something we might never use.”
The same logic applies to every insurance and safety control a business carries — the value is in the response time it guarantees, not in being used.
Put a Response Plan on File
Incident response readiness is one of the core controls evaluated in the Insurability & Contract-Readiness Assessment.
Get ahead of your IT problems instead of reacting to them.
Put a Response Plan on File
Incident response readiness is one of the core controls evaluated in the Insurability & Contract-Readiness Assessment.
Get ahead of your IT problems instead of reacting to them.
(905) 499-3498
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Delvetek LLC
30 N Gould St # 56502, Sheridan, WY 82801, United States
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